FAQ

HOW LONG TAKES AN ORDER TO GET FULLFILLED?

Fulfillment Orders are shipped within 5 days. Once shipped, you can track your order by contacting us.

Standard Shipping

– USA, UK, Canada, Europe*, Asia*, Australia & New Zealand: 7-21 business days.

– Mexico, South America*, Philippines, Indonesia, India, Russia,Turkey, Middle East, South Africa, Rest of the world: 14 to 35 business days.

*Exceptions to some countries apply.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

What happens with split packages?

In some instances, an order may be split into different packages for any of the following reasons:

-Weight limit per package. In order to provide Free Worldwide Shipping and ensure that you receive your order at earliest, we use time and cost efficient ways of delivery.

– An item may be slightly back-ordered, and shipped a later than the rest of the items in an order.

– Because we are serviced by different warehouses, an order with multiple items may be shipped from the different warehouses due to varying stock inventory between the warehouses.

Common reasons for order delay:

– Billing and shipping addresses are not the same.

– Order is pending a credit approval and verification.

– A product is currently out of stock.

– An order which requires special customization

 

WHAT HAPPENS TO UNCLAIMED PACKAGES?

We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of incorrect or insufficient address. Unclaimed items are subjected to a 30% restocking fee or $25 USD redelivery fee to cover postage costs.

My parcel didn’t arrive but the tracking states it did. WHY?

BOSSY will cover a variety of courier errors such as lost or damaged in transit, postage due errors or generally misrouted packages when tracking provides no clear details or cause. In the rare cases that a parcel is marked as delivered by the courier, but you have yet to receive it – BOSSY would not cover the cost of reshipping the order. Again, this only applies if the tracking details state that a delivery was made to the recipients address. In most instances, it is found that the delivery was made, but left in an unexpected location at a recipient’s address. Recipients should reach out to the courier and inquire if any additional details were left by the delivery person – e.g. “left under table on back porch”.

 

CAN I RETURN A PRODUCT?

Yes. In the rare case you’re not 100% satisfied with the product(s), you may return it for a full refund or exchange it for the same product within 30 days from the moment it was received(the shipping fees will be payed by the customer). . Alternatively we can issue you a store credit to place another order.In the rare case you receive a clearly defective product or the product was shipped in a different size than the one ordered, Basso will support the return costs to our warehouse. If the product(s) is returned for other reason than that, the buyer will support the cost of returning the good(s).

 

HOW CAN I PAY?

We accept  PayPal and credit card payments. Want to pay via a different method? Write us at info@bossyofficial.com and tell us more about your preferred payment method.

 

WHAT SHOULD I DO IF MY CREDIT CARD OR DEBIT CARD DOESN’T GO THROUGH?

The decision to reject your credit card payment is typically made by your card issuing bank (not by BOSSY). To protect your security and privacy, your bank cannot provide BOSSY detailed reasons for why your payment was declined.

Because of this, you will need to contact your bank directly to solve most credit card related payment issues.Top 7 reasons why credit card payments are rejected:1.The transaction was blocked by the payment server because it didn’t pass all the risk checks

  1. Insufficient Funds
  2. Referred
  3. Incorrect CSC code entered (i.e., typically a 3 digit code located in the back of your card)
  4. Expired card
  5. Fraud suspicion
  6. Declined by bank (no specific reason provided)

What happens with split packages?

In some instances, an order may be split into different packages for any of the following reasons:

-Weight limit per package. In order to provide Free Worldwide Shipping and ensure that you receive your order at earliest, we use time and cost efficient ways of delivery.

– An item may be slightly back-ordered, and shipped a later than the rest of the items in an order.

– Because we are serviced by different warehouses, an order with multiple items may be shipped from the different warehouses due to varying stock inventory between the warehouses.

Common reasons for order delay:

– Billing and shipping addresses are not the same.

– Order is pending a credit approval and verification.

– A product is currently out of stock.

– An order which requires special customization

 

WHAT HAPPENS TO UNCLAIMED PACKAGES?

We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of incorrect or insufficient address. Unclaimed items are subjected to a 30% restocking fee or $25 USD redelivery fee to cover postage costs.

My parcel didn’t arrive but the tracking states it did. WHY?

BOSSY will cover a variety of courier errors such as lost or damaged in transit, postage due errors or generally misrouted packages when tracking provides no clear details or cause. In the rare cases that a parcel is marked as delivered by the courier, but you have yet to receive it – BOSSY would not cover the cost of reshipping the order. Again, this only applies if the tracking details state that a delivery was made to the recipients address. In most instances, it is found that the delivery was made, but left in an unexpected location at a recipient’s address. Recipients should reach out to the courier and inquire if any additional details were left by the delivery person – e.g. “left under table on back porch”.

CAN I RETURN A PRODUCT?

Yes. In the rare case you’re not 100% satisfied with the product(s), you may return it for a full refund or exchange it for the same product within 30 days from the moment it was received(the shipping fees will be payed by the customer). . Alternatively we can issue you a store credit to place another order.In the rare case you receive a clearly defective product or the product was shipped in a different size than the one ordered, Basso will support the return costs to our warehouse. If the product(s) is returned for other reason than that, the buyer will support the cost of returning the good(s).

 

HOW CAN I PAY?

We accept  PayPal and credit card payments. Want to pay via a different method? Write us at info@bossyofficial.com and tell us more about your preferred payment method.

 

WHAT SHOULD I DO IF MY CREDIT CARD OR DEBIT CARD DOESN’T GO THROUGH?

The decision to reject your credit card payment is typically made by your card issuing bank (not by BOSSY). To protect your security and privacy, your bank cannot provide BOSSY detailed reasons for why your payment was declined.

Because of this, you will need to contact your bank directly to solve most credit card related payment issues.Top 7 reasons why credit card payments are rejected:1.The transaction was blocked by the payment server because it didn’t pass all the risk checks

  1. Insufficient Funds
  2. Referred
  3. Incorrect CSC code entered (i.e., typically a 3 digit code located in the back of your card)
  4. Expired card
  5. Fraud suspicion
  6. Declined by bank (no specific reason provided)
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